Refund policy

60-day returns

You have 60 days from the day your order arrives to request a return. If a product isn't right for you, we want to make it right.

How to start a return

Email us at support@wellandhale.com with your order number and the reason for your return. We'll reply with the return address and instructions. Items sent back without a return request can't be accepted.

Return conditions

Please send the item back in like-new condition with all parts and accessories, in its original packaging. Return shipping is paid by the customer, unless the item arrived damaged, defective or wasn't what you ordered.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us with your order number and a photo of the problem. We'll send a replacement or a refund at no cost to you.

Refunds

Once your return arrives and we've checked it, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may need a few extra days to show it. Original shipping charges are not refundable.

Non-returnable items

Gift cards and digital products, such as guides, can't be returned.

Exchanges

The quickest way to exchange an item is to return it and place a new order for the one you want.

Customers in the European Union

If your order ships to the European Union, you also have the right to cancel or return it within 14 days of delivery for any reason, without giving a justification.

Questions

Email us any time at support@wellandhale.com.